Listening Problems
Listening Problems A year or two ago, my wife and I had been trying to purchase wood flooring. It was at that time in short supply, and I had become…
Thoughts, Guidance, Inspiration
Think Before Speaking
Think Before Speaking My mother-in-law had a number of phrases or sayings that she would use from time to time with great effect. One in particular that still makes me…
It’s All about Lobsters
It’s All about Lobsters Someone recently discussed a situation with me that had made him feel somewhat uncomfortable. He had met with three of his work colleagues who discussed their…
The Importance of Meeting Notes
The Importance of Meeting Notes I have often found in business that unless I write notes during a meeting or, at least, prepare a written report immediately following such a…
Creating a World-Class Organization
Creating a World-Class Organization with World-Class Customer Service One of the best ways to ensure the outstanding success of a company is for everyone in the organization to understand and…
What’s Holding You Back?
What’s holding YOU back from Achieving Your Full Potential? Is it an “Anaconda?” Everyone has the potential for greatness. Unfortunately, very few achieve it. Many just drift along and never expect to make much of themselves. They don’t seem…
A Simple Smile
A Simple Smile Some years ago, after moving my office into a new building, I could not help but notice when walking down the communal corridors just how miserable some…
Don’t Prejudge People
Don’t Prejudge People Many years ago when I was living in Norway, most mornings I would see a Norwegian man walking to his office, which was in the same building…