Start thinking like a customer. Appreciate that if you go out of your way to make your customer’s experience pleasant and enjoyable, then that customer is more likely to buy more from the organization and recommend it to other people. Be committed to delivering a level of service above your customers’ expectations: a level of service that will differentiate your organization from the competition. A level of service that your customers will truly remember.
Always remember that your words, your actions, your verbal tone on a telephone call, your facial expressions when meeting someone in-person or on a video call, all affect the way your customers feel about your organization. The extra lengths you go to, no matter what your role, will help to create happy customers.
And why is this important?
If one person says good things about the customer service delivered by your organization, and that one person tells ten other people how good your organization is, and those ten people each tell ten additional people, pretty soon the organization will have significantly more customers. The organization will have grown by hundreds and then thousands of customers.
Of course, the opposite is also true if you provide bad service. You can make or break your organization, and it’s your organization that provides you with a livelihood. Without those customers, the organization has nothing, and may not survive. With those customers, and even more of them, the organization will not just survive, it will thrive and grow substantially.