The book summarizes 7 Steps to Service They’ll Remember. Each step is explained, Dos and Don’t’s are provided, and short stories illustrate how the steps are applied. Includes a Customer Bill of Rights.
Used at hundreds of premier organizations. You, too, can benefit from the concepts, inspiration, and messages in this book.
- Teach the 7 essential steps to providing world-class customer service
- Inspire associates to appreciate customers
- Motivate individuals to be positive about providing world-class service
- Help develop abilities to retain existing customers and win new ones
- Instill a service attitude
- Improve teamwork
- Make it more fun and rewarding to serve customers