World-Class Customer Service

World-Class Customer Service


7 Steps to Service They’ll Remember

ISBN: 1-887570-10-1
72 pages softbound 5” x 7¼
This is an inspiring little book for motivating employees, guiding them to success, and helping them provide service that truly is world-class.



Product Description
The book summarizes 7 Steps to Service They’ll Remember. Each step is explained, Dos and Don’t’s are provided, and short stories illustrate how the steps are applied. Includes a Customer Bill of Rights.

Used at hundreds of premier organizations. You, too, can benefit from the concepts, inspiration, and messages in this book.

This book will:

  • Teach the 7 essential steps to proving world-class customer service
  • Inspire associates to appreciate customers
  • Motivate individuals to be positive about providing world-class service
  • Help develop abilities to retain existing customers and win new ones
  • Help develop abilities to retain existing customers and wn new ones
  • Instill a service attitude
  • Improve teamwork
  • Make it more fun and rewarding to serve customers