Training Programs

Our training programs are comprehensive yet engaging. We achieve this by strict attention to being clear, concise, and to the point in the subject matter we deliver. Please read more about our different programs below.

  • Peak Performance through Professionalism

    By using the Five Keys to Being a True Professional, participants learn how to achieve Peak Performance. Even the most senior associates can refresh their skills and pick up a few pointers.

    Learn how to:

    Become the best at what you do
    Use skills and techniques to give you a competitive advantage in the marketplace
    Bolster your confidence and commitment for doing what is right
    Polish your professional image, appearance, and conduct

    Benefits & Outcomes

    Reinforces a culture of positive values, moral conduct, and professional behavior
    Emphasizes the importance and value of being professional and a Peak Performer
    Inspires accountability and responsibility
    Motivates associates to raise the quality and excellence of their work
    Provides a framework for improving performance that you can use over and over and provides a comprehensive resource book to refer back to when you need additional guidance

    Program Length

    Full-Day Seminar/Workshop –
    Lots of hands-on interactive exercises; includes 8 training modules with cases for follow-up reinforcement after the initial 8-hour program. Ideal for all levels.
    Half-Day Program allows for some interaction and discussions for achieving Peak Performance using the Five Keys to Being a True Professional
    90-Minute Training Program – Ideal for Call Centers and Customer-Facing Groups; can be delivered over three 30-minute sessions
    30-Minute Presentation Keynote or executive presentation; a word-for-word script with PowerPoint slides highlighting the Five Keys to Being a True Professional

    Resources

    Comprehensive Learning Guide and copy of Professionalism Is for Everyone book
    5 posters ideal for hanging
    Reminder Card of the Five Keys to Being a True Processional and Ten Rules of Professionalism

  • Succeed… If You Dare

    Are you and your team in need of a recharge? These simple 10 success secrets will get you motivated, light the spark within you, and boost you to new levels of success!

    Learn how to:

    Identify and achieve your true potential
    Replace self-doubt with self-confidence
    Build stronger relationships with the people you care about most
    Replace bad habits that hold you back with positive habits to propel you forward
    Think BIG and reach for the stars!

    Benefits & Outcomes

    Grow personally and achieve greater goals
    Become more energetic and motivated
    Increase self-esteem and self-confidence
    Fend off toxic people
    Become and stay happy and positive
    Become more effective and make progress every day

    Program Length

    Half-Day Interactive Program

    Audience

    Small groups looking to recharge their team
    Entire organization from top to bottom

    Resources

    Comprehensive Learning Guide
    Succeed . . . If You Dare Fun Pack of program reminders to keep you motivated
    Wallet size Reminder Card of the 10 Success Secrets

  • Managing Yourself for Absolute Success

    Have you ever stumbled on the way to success, gotten knocked down and needed help getting back on track? This program will inspire you and your associates to reach those big, audacious goals and achieve your potential.

    Learn how to:

    Appreciate your own greatness and abilities
    Recognize the 6 Anacondas in Life that likely are holding you back
    Overcome those obstacles holding you back
    Become a more positive YOU!
    Encourage others and help them grow into their greatness

    Benefits & Outcomes

    Fend off toxic people
    Enjoy a happy and more productive life
    Become a Peddler of Hope
    Create a positive, nurturing ‘Anaconda-free’ environment

    Program Length

    Half-Day Interactive Program

    Audience

    Teams, departments, units that want to enhance their cohesiveness
    Everyone who wants to acquire a more pleasant and fun work environment

    Resources

    Comprehensive Learning Guide and copy of The Anacondas in Life book
    2 posters ideal for hanging
    Wallet size Reminder Card of the 6 Anacondas and their counterpart

  • Tools for Effective Leaders

    Lead, follow, or get out of the way . . . This program gives you ten proven tools to lead better, smarter, and more effectively.

    Learn how to:

    Select, pursue, and achieve the right goals to produce the greatest results and value
    Keep everyone focused and aligned on the same priorities
    Develop a roadmap to success
    Create a positive, can-do environment and eliminate negativity
    Give people key feedback and information they need to be successful
    Help everyone make daily progress and achieve their potential

    Benefits & Outcomes

    Become a more inspiring and effective leader
    Implement innovation and change in difficult and challenging environments
    Establish routines and processes for increased performance

    Program Length

    Half-Day Interactive Program

    Audience

    New and emerging leaders who are leading teams of people
    Entrepreneurial start-ups looking to cut their learning curve by putting proven practices and techniques in place

    Resources

    Toolbox filled with lots of tools
    Reference Guide for how to use each tool
    Storyboarding template
    6-Week Action Plan

  • World-Class Customer Service

    Companies that provide great customer service enjoy more sales growth and more profits than those that do not. Their customers and associates are also happier and more loyal.

    Learn how to:

    Boost and nurture a positive, serving mindset
    Motivate everyone to press for excellence in all aspects
    Put more fun and personality into serving your customers
    Serve your customers faster and more accurately
    Create service extras at little or no cost that your competitors do not provide
    Leverage your resources using a total team approach

    Benefits & Outcomes

    Enjoy immediate improvement in the quality and speed of service your organization provides
    Energize associates with a serving mentality to serve customers willingly and enthusiastically
    Reduce the time and costs required to serve customers well

    Program Length

    Half-Day Interactive Program

    Audience

    Teams, departments, units that want to enhance their service
    Everyone who wants to acquire excellent customer service skills

    Resources

    Comprehensive Learning Guide and copy of World-Class Customer Service book
    Set of 7 posters ideal for hanging
    Wallet size Reminder Card of the 7 Steps to Service They’ll Remember

  • It’s About TIME!

    By using the 5 Steps to True Time Management you will be able to take control, be effective, and get balance in your life!

    Learn how to:

    Keep your time in proper perspective so you consciously make decisions and take steps to manage and spend your time wisely
    Choose priorities, eliminate procrastination, and say NO
    Stay focused on high priorities that have the biggest payback
    Use two of the most powerful techniques you will ever need for increasing your daily effectiveness and results

    Benefits & Outcomes

    Not only feel in control, but be in control
    Be proactive instead of reactive to whatever comes your way
    Eliminate time bandits and time wasters
    Get more done in less time with less stress; make daily progress
    Spend more time doing what you want to do versus what someone else wants you to do
    Learn fast and simple proven techniques that really work!

    Program Length

    Half-Day Interactive Program

    Audience

    Leaders and managers who want to gain control, get more done, and be proactive
    Everyone who wants to acquire good habits for self and time management to maximize their potential

    Resources

    Comprehensive Learning Guide and copy of It’s About TIME! book
    3 Magic Pieces of Paper templates (no bulky binder to purchase)
    6-Week Step-by-Step Action Plan