Teach It Yourself Resources

Teach it Yourself!


	High-Impact Development Programs
			All of our Facilitators’ Instructional Guides are carefully prepared and graphically designed to ensure that your internal facilitator can professionally deliver our content-rich, high-impact training seminars in the following topics: Peak Performance & World-Class Customer Service Peak Performance through Professionalism World-Class Customer Service It's About TIME! TOOLS for Effective Leadership SUCCEED ... If You Dare®




			Peak Performance & World-Class Customer Service The Premium Training Program Taking Your Organization to New Heights in Professionalism and Customer Service ... ... optimizing the performance and results of individuals and the organization as a whole Participants will be inspired to pursue excellence and achieve peak performance They will .. Learn the latest concepts and keys to being a true professional and how to polish their existing professionalism skills Examine, in-depth, the character traits of true professionals Review the value and imperatives of integrity, ethical behavior, and trust Explore and discuss the behaviors that create high performers Having learned the skills-sets necessary for achieving the heights of true professionalism and peak performance, participants will then learn the psychological and physiological actions necessary to achieve world-class cusgtgomer service and exceptional results. This inclused learning ... The importance of individuals to the success of the enterprise How to think in the mindset of a customer, and translate that into positive actions to further enhance the experience of the customer How to better think of a customer in terms of what the customer brings to the success of the organization and to the success of the individual serving the customer The inherent rights of the organization's customers The seven key steps to actually achieving "world-class customer service" status PROGRAMS Full-Day (8-hour) Seminar & Workshop




			Peak Performance through Professionalism Inspire the pursuit of excellence and peak performance Inspire the pursuit of excellence and peak performance by : Teaching the latest concepts and keys to being a true professional and polishing existing professionalism skills Reviewing character traits and behaviors indicative of true professionals and high-performers Reinforcing the value of integrity, ethics, and a commitment to personal excellence ALL PROGRAMS ARE UPDATED AND REVISED Full-Day (8-hour) Seminar & Workshop which includes eight-additional training modules with case studies for follow-on, reinforcement training after the initial seminar and workshop. Half-Day (4-hour) Seminar & Workshop that allows for the discussion and exploration of how to apply the newly learned principles. 90-Minute Training Program is ideal for call centers and other customer-facing groups and is designed to deliver in three 30-minute training sessions to accommodate the business mission of your teams. 30-Minute Presentation is perfect for a keynote or executive presentation, and ideal for large groups of people. The program can easily be expanded with an interactive question and answer period. See more information on this program



			World-Class Customer Service Take Customer Service to a New Level Increase Customer Loyalty ... Immediately! You will learn how .. To boost and nurture a positive, serving mindset in every person To motivate everyone to strive for excellence in all aspects of customer service To put more pleasure and down-to-earth personality into serving your customer To serve your customers faster and more accurately than they currently are being served To exceed customers' expectations ... every time To get everyone to be on the lookout for ways to continuously improve customer service and client relationships To take advantage of the power and leverage of a total team approach for improving service to your customers PROGRAMS Half-Day (4-hour) Seminar & Workshop that allows for the discussion and exploration of how to apply the newly learned principles. 90-Minute Training Program which can also be deliver in three 30-minute sessions. See more information on this program




			It's About TIME! 5 Steps to True Time Management This program teaches the 5 Steps to True Time Management system that is presented in the book, *It's About TIME!* This program: Motivates people to appreciate time and the need to manage themselves well Shows individuals how prioritize and make good choices Shows how to use a simple and effective system for planning and managing your time on a monthly, week, and daily basis Teaches people techniques for staying focused, saying no, avoiding procrastination, and getting things done Provides tools and techniques to be more systematic and effective See more information on this program



			TOOLS for Effective Leadership for Leading Better, Smarter, and More Effectively This program provides leaders and managers with a box containing 10 Illustrated Secrets they can use immediately to be a better and more effective leader and increase results for the teams or organizations they are leading. The program shows participants how to use these secrets to: Select, pursue, and achieve the right goals that produce the greatest results Raise the bar on current goals and performance Keep everyone focused and aligned on the same priorities Create a roadmap and plan to success Create a positive environment and eliminate negativity Give people the feedback and information they need Energize teamwork and coordinate team results Help everyone develop and grow See more information on this program



			SUCCEED . . . If You Dare® 10 Keys for Achieving Your Potential and Making Your Dreams Come True! This program presents the 10 Keys for Achieving Your Potential and Making Your Dreams Come True. These keys are the core principles in the book *Soar ... If You Dare®*. This program: Inspires individuals to pursue their potential for growth and greatness Motivates people to raise the bar, stretch and grow, and reach for the stars Teaches how to recognize and overcome negativity and limitation thinking Provides techniques for being positive and staying that way Teaches how to set and achieve their goals Shows people how to exchange bad habits that may be holding you back for good habits that will propel you forward See more information on this program




	See these topics for more information about our tools and approach
			Clients and Client Comments Affordable Pricing How Our 'Train-the-Facilitator' Program Works Resources and Tools We Provide It's Easy to Request More Information


			Clients and Client Comments Many organizations use our tools. To see examples visit these pages: Our Customers Organizations Using Professionalism Is for Everyone Quotes from Clients and Customers. Here are a few examples of quotes from our customers: "Once I delved into the materials I could not believe how simple your company made the whole process ..."—Verizon Wireless" "The facilitation kit and participant materials were very thorough. We were able to easily customize the course to include specific examples related to our business ... we now offer this class as part of our curriculum for new employees."—Blue Cross & Blue Shield (BlueAdvantage) of Arkansas "It was such a pleasure for me to conduct this class. Great material. We now have several of our people teaching this."—American General Domestic Life Companies "Your materials are great!"—American Cancer Society "I am impressed with the return on investment we have had with the 10 tools from The Leader's Toolbox."—VistaCare "The program was fabulous. It went just great."—Red Ladder

			Affordable Pricing We create, produce, and publish all of our books and learning materials. We sell directly to end users. We therefore are able to keep costs to a minimum and share the savings with our clients. We would be happy to provide pricing information for the program or programs you are considering teaching yourself. Please contact us.

			How Our 'Train-the-Facilitator' Approach Works We offer facilitator and participant resource materials at affordable prices for learning leaders in organizations that want to facilitate their own learning programs for their associates. Our tools are high-quality, full-color, affordable, effective, and easy-to-use. We provide facilitator training tools and resources. We do not provide instructional learning for how to teach and facilitate. You Can Teach Our Programs: If you are a learning leader, seminar facilitator, or business manager who has the goal of providing high-impact training sessions for your associates. You can teach our programs and have great success in doing so. Everything You Need: Our facilitator materials are complete with step-by-step instructions and everything you need to prepare and present your program. Free Telephone Consultation: We provide one-hour free telephone consultation to answer questions and make suggestions for how to adapt and best use the materials for your specific organization and target audience. No Required Training or Certifications: We have found that learning leaders and operational managers are able to quickly grasp and understand our content and then easily use and adapt our programs to their needs. We therefore do not provide or require traditional "train-the-trainer seminars" where individuals are shown how to teach programs and then become "certified" instructors. By eliminating this step you save both time and money and can get started immediately.

			Resources and Tools We Provide We provide all the tools and resources you need: A comprehensive Leader's Facilitation Guide Instructions for conducting the program and setting it up PowerPoint® slides Timetables Posters Teaching tips and more. ROI (Return on Investment) Please remember that you are seeking behavioral modifications by your target audience. It's difficult to expect associates to learn, understand, accept, and apply various seminar information following just a brief introduction. Clients experience the greatest ROI (return on investment), by making an investment in their associates. Besides the initial seminar, refresher courses throughout the year are essential to "rewarding" expected new behavior while continuing to modify others. You have all of our resources and tools on-hand to continue the learning process. There really is no "end" to learning about PROFESSIONALISM. Maximize your ROI.

			Please Note: We offer a 100% replacement guarantee for our items in the event they arrive damaged or do not work properly (in the event of software discs.) Our 'Train-the-Facilitator' Resource Tools, related Participant Kits, books, posters, and other items are not returnable. We recommend that potential buyers purchase the book that the course is based on to evaluate course content as the courses we offer track the content that is in the books.

			Leaders Facilitation Kits For each program, we offer the same high-quality materials we have used for our own seminars. The materials vary from program-to-program depending upon the subject matter, however we provide certain key materials for every one of our programs. These include a three-ring binder with the following items: Facilitator Guides for Learning Leaders - these guides are separately bound documents you can take out of the binder and use as a "cookbook-like" tool for guidance and instruction in teaching the course. The Facilitation Guides provide step-by-step instructions for what to do and say to present the material. Unique layout: The Facilitator Guides are laid out to show the script and instructions for teaching each segment of the program along with small images of the PowerPoint slides to be used and the respective pages from the Participant Guides that participants will be looking at. This approach makes it simple to teach our programs. PowerPoint® presentation slides. These are not your typical PowerPoint slides with lots of words and bulleted text. While we provide many slides to aid in presentation, there is little chance of "death by PowerPoint" with our programs. Our slides are designed with impactful images that bring the concepts to life and make memorable impressions so that people stay focused on the right points and remember what they are learning. Suggested Timetables and Planning Worksheets to lay-out your program to suit your timetable and objectives. Summary of Frequently Asked Questions (FAQs). This is a summary of the most common questions people have had about what-to-do and how-to-do- it to teach our programs. Facilitation Tip Sheet -- provides quick tips for success. Telephone consultation for advice and suggestions for facilitating group learning sessions with these materials.

			Participant Kits As with the Learning Leader Tools, for participants we offer the same high quality materials we use for our own seminars. The materials for participants vary from program to program depending upon the subject covered; however, we provide certain key materials for every one of our programs. These include: Learning Guides for participants - these are full-color guides with exercises, tips, reminders, and teaching stories Reference, resource, and implementation tools for participants that include laminated reminder cards, buttons, and other implementation aids and reminders Books or Reference Guides on each topic that contain supplemental material and serve as ready references for self-study and follow-on learning

			It's Easy to Request More Information For competitive reasons, we do not provide specific pricing information, detailed descriptions, and actual samples of our program resources on our web site. If you want to consider facilitating a learning program on one of our topics for your associates, we would be happy to talk with you about the specific program. This is also the ideal time to talk about the investment in your team, so we will provide pricing information. To request more information, please give us a call or send us an email with answers to these questions: What is your name and position? What is the name of your organization? What are the primary roles or jobs of the people you are thinking about for our programs? What program or programs would like to learn more about? Click here to email us. We are not a high-pressure sales organization. You may request this information without any obligation or pressure to purchase. Please Note: We currently do not offer our materials to resellers, distributors, or third-party training organizations. We are evaluating these options. If you have this type of interest, we would be happy to explore this with you. Please call orcall or email us.